Hailey the Elephant
About Jollyhugs™ Collection
Hailey the Elephant
Fabric & Care
Free Gifts Included
At leyadoll.com, we expect our customers to be 100% happy with our products. That's why we offer our customers a risk-free ironclad 30-day guarantee. If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
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Cancellation: Within 3 hours of purchase (5% processing fee).
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Quality Issues: If the product is faulty, please drop us an email at help@leyadoll.com with photos/videos for a full refund or a free replacement.
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Change of Mind: For non-quality related return requests (including both personalized and standard items), a 60% refund of the total amount will be issued upon approval.
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Why? To ensure every child receives a pristine and safe friend, we follow a strict Zero-Resell Policy. Once a doll leaves our care, it will not be resold for hygiene reasons. This fee helps cover the costs of labor and actual international logistics.
We have 24/7/365 Ticket and Email Support. Please contact us at help@leyadoll.com if you need assistance.
Due to personalized items require 1-2 business days to be produced, all orders will be dispatched from our warehouse within 3 business days of receipt.
| Regions | Standard Shipping | Express Courier |
| United States | 15-25 days | 6-10 days |
| Canada | 15-25 days | 3-7 days |
| United Kingdom | 15-25 days | 3-7 days |
| Australia | 15-30 days | 3-7 days |
| Europe | 10-25 days | 3-7 days |
| Rest of World | 10-25 days | 3-7 days |
All shipping times exclude clearance/customs delays. You can visit our tracking order page to track your package anytime.
