Shipping policy

 


SHIPPING INFORMATION

Due to personalized Doll/Backpack requiring 1-2 business days to be produced, all orders will be dispatched from our warehouse within 3 business days of receipt.
We offer Standard Shipping (FREE on orders over $35 USD), plus paid Express Couriers (DHL, FedEx) as an alternative option.

Estimated date of delivery:
Regions Free Shipping Express Courier
United States 15-30 days 3-10 days
Canada 15-25 days 3-10 days
United Kingdom 15-25 days 3-10 days
Australia 15-30 days 3-10 days
Europe 10-25 days 3-10 days
Rest of World 10-25 days 3-10 days

All shipping times exclude clearance/customs delays. You can visit our tracking order page to track your package anytime.


ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 
For customers who select economy shipping, to track the order, please visit our Tracking Order page.

FOREIGN TRANSACTION FEES

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details on foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.