Refund policy

At Leyadoll, every doll is handled with love. To ensure the highest hygiene and safety standards, we follow a strict Zero-Resell Policy: we never resell returned toys to other families.

Purchased but not personalized or shipped (Cancelation):

Your order will be issued as soon as possible after your purchase, within 3 hours after placing an order, you can request a cancelation. You will be charged a 5% processing fee. 

Product has been personalized/shipped/delivered but unused:

  • We want you to be happy! If you change your mind, you may request a return within 30 days of receipt. 

    • Refund: For non-quality related returns, 60% of the total order amount will be refunded to you.

     

  • Why the 40% Contribution Fee?

    • Specially for You: Each doll is unique, hand-printed with a name just for your little one. Once crafted, these personal touches and manual labor are a dedicated investment of love that cannot be undone.

    • Our "Brand New" Promise: To keep every child safe, we never resell returned items. Once a doll leaves our care, we consider its commercial journey finished to ensure the next child always gets a pristine, untouched friend.

    • Sustainability & Giving Back: This fee helps us cover the real logistics and handling costs that original shipping fees don't fully meet. If you choose to return or refuse the doll, we ensure it doesn't go to waste. We sanitize and donate these dolls to children in poor mountainous areas of Indonesia, China, and Sri Lanka. Your contribution helps us spread your love to the world.

    ***Limited edition product(s) cannot be refunded or returned after the order placed unless the product(s) is faulty before received.

Used products:

  • We do not offer returns except in EXTREME cases of breakage/malfunction.

The customer must email help@leyadoll.com for a return authorization prior to sending any product back to leyadoll.com. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

(Please contact help@leyadoll.com to get the nearest return address in your area)

Please send us a notification after you ship the item out and you need to provide a tracking number. Once we receive the item you sent and check that it is in good condition, we will exchange it or give you a refund. This will be issued in 2 days.

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@leyadoll.com.

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If something wrong unfortunately happens, please provide us with the photo or video and contact us at help@leyadoll.com. Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.