The height of Regular Leyadoll is 16 inches ( 40 centimeters)
The height of Baby Girl Leyadoll is 9 inches ( 22 centimeters) 
The size of Soft Book is 7.5×7.5×1-2inches( 19×19×2.54-5.08 cm thick depending on content and activities) with a detachable Little Leyadoll (5 inches / 12 cm high)
The height of Jollyhugs Animals is 12 inches (30 centimeters) 
The height of Backpacks is 10 inches (25 centimeters)

Leyadoll dolls are made with soft, high-quality polyester and filled with hypoallergenic PP cotton for a gentle, huggable, safe feel.
Outfits are crafted from cotton, polyester, or satin, depending on the design.
Leyadoll soft books use peach velvet or other ultra-soft fabrics designed for a soothing touch and baby-friendly experience.

Currently our font only supports Latin letters and some widely used accented letters. If your personalization is in non-Latin language, drop us an email and we will help you do your customization!

Our personalization is ironed onto the dolls. As it's aligned on the dress manually, it's normal that if your personalization is slightly uncentered.

Our dolls currently come in two beautiful skin tones: Light and Tanned. We hope to offer more diverse options in the future — stay tuned!

All dolls are shipped with free delicate presentation bags. 
We unfortunately don't provide bags for backpack products.

Most of our dolls (except for Day & Night Layla) are machine-washable. However, please note that the personalized name embroidery may come off if exposed to heat above 35°C.
To keep your doll in the best condition, we recommend washing on cold (under 30°C) and using a gentle cycle. Air drying is also advised.

The safety of little ones is always our top priority. Each of our dolls is thoroughly tested to meet the safety standards of the United States, the United Kingdom, and the European Union. That said, we always recommend adult supervision for young children when playing with any toys — including our dolls — to ensure the safest play experience possible.

We currently offer name personalization only, and all doll styles—including hairstyles, outfits, and other design details—are fixed and cannot be modified at this time.

However, we always love hearing from you! If you have ideas or suggestions for future designs, feel free to share them with us at help@leyadoll.com — your feedback truly inspires us.

We ship to lots of countries—see the full list by clicking here.  
  
Free shipping is available for orders over $36 USD.For smaller orders, The shipping fees to each countries vary. You'll get to see the totally cost when you complete to checkout page.

Please note: American military addresses and outlying islands are out of our delivery coverage.

Click here to check more information 

Once your order has shipped, you will receive an shipping confirmation email containing your tracking number. You can track your order by clicking the tracking number in the email or track it here

The shipping confirmation email is sent to your email address once your package is dispatched(within 3 business days after your order is placed). But sometimes it might have gone to your spam. Try searching 'Leyadoll' with the searching tool of your email page and you might spot it.

If the method above doesn't work, it might happen that you have left a wrong email address. Email us at help@leyadoll.com so that we can get you covered.

You can pay with Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, or PayPal. All our payments are processed in USD.

If you are using our free shipping service, you will not have to pay customs. If you are using express shipping service and shipping to EU, CA, you might be asked for customs charge. If you have ever paid customs for your Leyadoll package, kindly send us the invoices/bills so that we can cover it for you!

This might happen because you have added 2 or more items in your order and a 15% discount has already taken precedence over the normal discount code.

As all our products are custom made, we unfortunately can’t accept returns or offer refunds unless your doll/backpack arrived damaged or wrongly.

Send us an email of your complaints(damaged or defective posters) to customer service at help@leyadoll.com.
We would appreciate it if you can include an image of the product as well as of the package.

We can take care of you better through email, so please contact us by dropping an email instead of messaging us on social media.

You can make changes to it up to 6 hours after you have placed your order. The changes can be made from the order confirmation that you have received by email once you have placed your order. By clicking the button 'View Your Order', you will find out the personalization that's been left

The order confirmation email is sent to your email address as soon as you placed the order successfully. But sometimes it might have gone to your spam. Try searching 'Leyadoll' with the searching tool of your email page and you might spot it.

If the method above doesn't work, it might happen that you have left a wrong email address or the order was not placed correctly. Email us so that we can get you covered.

Others

Email us at help@leyadoll.com or DM us on instagram. We will make sure that our Public Relations Team gets back to you as soon as possible.