Yes. Leyadoll products are thoughtfully designed by our team with love, storytelling, and childhood moments in mind. From facial expressions to outfits, colors, stories and little details, every design is created to feel soft, meaningful, and special for little ones.

Leyadoll products are thoughtfully designed in Hong Kong 🇭🇰 and made with care by a trusted Disney-authorized manufacturer that meets our standards for quality, safety, and craftsmanship.

It depends on the doll style 🩷
Removable outfits: Montessori Dolls, Baby Girl Series, and Talking Dolls
Non removable outfits: Daydream Girls and detachable dolls on backpacks

Our dolls currently come in three beautiful skin tone options: Light, Medium, and Deep. These names describe the doll’s fabric shades only, and colors may look slightly different in photos due to lighting or screen settings. We’re always listening and hope to offer more inclusive options in the future.

Leyadoll plush dolls are designed to bring comfort, companionship, and a sense of security through soft cuddles and familiar routines. Many little ones love carrying their doll during naps, playtime, travel, or big transitions. While our dolls are not medical or therapeutic products, they can become a sweet everyday comfort friend for children.

Many of our soft books include Montessori inspired ideas, such as hands on learning, real life routines, independent exploration, and simple practical skills.

A Montessori-inspired doll helps children learn through real-life, hands-on play. By letting little ones practice dressing, zipping, buttoning, and tying at their own pace, it supports fine motor skills, focus, confidence, and independence.

Yes. Our Montessori-inspired products are backed by official Montessori expert certification and designed to support child-led, hands-on learning through real-life skills, fine motor play, and independent exploration 💛

Our talking doll includes 8 built-in sounds and melodies 🩷 5 happy sounds: “I love you,” sneezing, giggles, laughter, and “WOW” sounds, plus 3 lullabies: “Twinkle, Twinkle, Little Star,” “Chopin’s Farewell,” and “Song of the G String.”

Selected Soccer Crew dolls come with a little pull string soccer ball. Gently pull it out, and it will automatically slide back for playful fun, sensory discovery, and extra interaction during cuddle time or match day play ⚽💛

Yes. Most Leyadoll dolls come with a free delicate gift bag, making them extra sweet for gifting 💛 Please note that gift bags are not included with backpack and playset products.

Leyadoll comes in sweet little sizes made for cuddles, play, and tiny hands 🩷
Daydream Girls & Educational Girls: 16 in / 40 cm
Baby Girls: 9 in / 22 cm
Soft Books: 7.5 × 7.5 in / 19 × 19 cm, with a 5 in / 12 cm Little Leyadoll
Jollyhugs Animals: 12 in / 30 cm
Backpacks: 9 in / 23 cm, designed to fit 12-inch dolls
🩷Backpacks are currently available only in selected sets.

Yes. Your little one can always enjoy pretend play with Leyadoll dolls and playsets together 🩷 For tuck-in play, only Baby Girl Dolls are sized to fit inside our crib or basket playsets. Larger dolls, such as Daydream Girls, can still join the story, but they do not fit inside the crib or basket. Please check each product page for size details before ordering.

Leyadoll dolls are handmade from soft polyester and filled with hypoallergenic PP cotton. Their outfits may use cotton, polyester, or satin, depending on the design.

Our soft books are handmade with peach velvet and ultra-soft materials, designed for tiny hands, sensory play, and everyday learning.

Yes. Leyadoll products are designed with soft, baby-friendly materials for tiny hands, cuddles, and everyday play. For extra peace of mind, our products meet major toy safety standards, including US CPSIA, ASTM, CA CCPSA, EU CE EN71, and GB 6675.

Yes. Our personalization is completed using safe PVC printing, designed to create a soft and lasting finish on the doll’s outfit.

The sound is designed to be gentle for little ones. We always recommend using it with adult supervision, especially for younger babies.

Yes. Your little one’s safety is always our priority. Leyadoll products are tested to meet major toy safety standards in the United States, the United Kingdom, and the European Union. As with all toys, we recommend adult supervision, especially for younger children.

Our current personalization font supports Latin letters and some commonly used accented letters. If you would like to personalize your doll in a non-Latin language, please email us at help@leyadoll.com before placing your order. We’ll be happy to check what we can do for you.

The personalization is heat applied onto Leyadoll products for a soft, lasting finish. Each name is placed by hand, so slight differences in positioning may happen. This is part of the handmade process and makes every personalized doll feel unique.

If your order has not started production yet, we will try our best to help. Please contact us at help@leyadoll.com as soon as possible after placing your order.

Most Leyadoll dolls are machine washable, except for Day & Night Layla with built-in sound modules. To keep your doll soft and beautiful, we recommend washing in cold water under 30°C on a gentle cycle with a laundry bag, then air drying. Please avoid heat above 35°C, as it may affect the personalized name print.

Because the doll contains a sound module inside. Spot cleaning helps protect the sound function and keeps the doll working beautifully.

Every Leyadoll purchase helps make a difference 🩷 1% of your order supports Smile Train, helping children with clefts receive care and smile again.

You can request changes within 6 hours after placing your order. Please check your order details by clicking “View Your Order” in your order confirmation email.
Once your order has shipped, we are unable to change the personalized name, shipping address, item style, or other order details.

For in-stock items, personalized products usually need 1–2 business days for production and will be shipped within 3 business days after your order is placed.
For pre-order items, shipping will begin after the pre-order period ends. If your order includes both in-stock and pre-order items, the full order will ship together once the pre-order item is ready.

We ship to many countries worldwide. You can view the full shipping country list here.
Free shipping is available on orders over $36 USD. For orders under $36, shipping fees vary by country and will be shown at checkout before payment.
Please note that American military addresses and some outlying islands are currently outside our delivery coverage.

Delivery time may vary depending on your country and local courier service. You can check the estimated delivery information here.

International orders are shipped with our partner YunExpress. Final delivery is usually completed by your local postal service or courier. Estimated delivery times may vary by destination. Please allow 3–5 weeks for international delivery.

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can click the tracking number in the email or track your order here.

Your shipping confirmation email will be sent once your package is dispatched, usually within 3 business days after your order is placed. If you don’t see it, please check your spam or junk folder. You can also search “Leyadoll” in your email inbox.
If you still can’t find it, you may have entered the wrong email address. Please contact us at help@leyadoll.com, and we’ll be happy to help 🩷

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed in USD.

For orders shipped with our free shipping service, customs fees are usually covered. If you choose express shipping to the EU or Canada, customs charges may sometimes apply. If you ever pay customs fees for a Leyadoll package, please send the invoice or bill to help@leyadoll.com. We’ll be happy to help review it for you 🩷

Yes. We offer special promotions and discounts throughout the year. Active offers will be shown on our website or shared by email or SMS. Please note that only one promotion can be applied per order.

Our system automatically applies the best available offer to your cart. If your order qualifies for a sitewide discount, threshold offer, or bundle deal, the checkout price may update to show your highest savings. This helps make sure you receive the best deal available for your order ✨

Because our products are custom made, we are unable to accept returns or offer refunds for personalized items unless your doll, backpack, or product arrives damaged, defective, or incorrect.
If there is any issue with your order, please contact us at help@leyadoll.com and we’ll be happy to help 💛

Please email us at help@leyadoll.com with your order details and a clear description of the issue.
To help us solve it faster, please include photos of the product and packaging if your item arrived damaged, defective, or incorrect.
We recommend contacting us by email instead of social media messages, so our customer service team can review your order and help you properly.

Order confirmation emails are sent automatically once your order is placed successfully.
If you don’t see it, please check your spam or junk folder first. You can also search “Leyadoll” in your email inbox.
If you still can’t find it, your email address may have been entered incorrectly, or the order may not have gone through. Please contact us at help@leyadoll.com, and we’ll help check it for you.

Yes. We welcome wholesale, bulk gifting, and partnership inquiries. Please contact us at help@leyadoll.com with your business details, product interests, and estimated order quantity. Our team will be happy to help.

We’d love to hear from you 🩷 Please email us at help@leyadoll.com or send us a DM on Instagram. Our team will review your message and get back to you as soon as possible.