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COVID-19 UPDATE: Just to let you know we're still dispatching orders!

THE FULFILLMENT CENTER WE USE FOR LEYADOLL REMAINS OPEN AND IS FOLLOWING ALL HEALTH AND SAFETY PRECAUTIONS. WE WILL CONTINUE TO SHIP ORDERS FROM LEYADOLL.COM

  • All orders will be shipped within 3 workdays.
  • Delivery dates depend on the local courier status in your area.
Please understand that quarantine situation like California US, local courier /express service may be short of hands and cannot guarantee delivery dates at this time. We promised we will follow all issues and ensure all packages shipped will be delivered.

We know these are extremely worrying and difficult times and it is highly important that we keep the safety of our customers, families and staff as our main priority.

Q&A from our team to COVID-19:


CAN I STILL PURCHASE FROM YOUR WEBSITE?

Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.


ARE YOU GUYS SHIPPING AS NORMAL?

We’re trying to. Our carriers are informing us of the changing circumstances that they face on a daily basis; minor delays are happening internationally.

Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our leyadoll team.

We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.



CAN I CHANGE MY DELIVERY ADDRESS?

We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this.
Unfortunately, Leyadoll Support Team aren’t able to amend the delivery address of your order once it’s been placed.



SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?

If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example, so we’ve extended the returns period to accommodate for that!

 


HAS COVID-19 IMPACTED LEYADOLL'S SUPPLY CHAIN?

Currently, our production operations haven’t been impacted much by the spread of COVID-19. However, some of our SKU stocks are facing shortage and will be recovered later this April. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.


I HAVE MORE QUESTIONS
Please contact our support team here: https://leyadoll.com/pages/contact-us

NEWEST UPDATE

Our online service continues to provide baby dolls / backpacks to our customers. We are strictly following Government guidelines in the operation of our warehouse and with our wider team. We will closely monitor all new advice daily.

We are closely monitoring recommendations from the Government to ensure we are operating in the safest, most hygienic way. We are limiting the amount of people in our warehouse via shift work and our office team are now all working remotely.

Our knowledgeable customer service team are on hand to offer advice and answer any queries you might have via email, online chat, or social media.

 

During this time, we have updated our return policy to allow customers to cancel all unshipped orders at any time for a full refund. If you have any questions about your order or wish to cancel, please contact customer service here.

We truly appreciate our Leyadoll Family and we are sending hopes of health and safety to you all.