Refund
At leyadoll.com, we expect our customers to be 100% happy with our products. That's why we offer our customers a risk-free ironclad 30-day guarantee. If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
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Cancellation: Within 3 hours of purchase (5% processing fee).
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Quality Issues: If the product is faulty, please drop us an email at help@leyadoll.com with photos/videos for a full refund or a free replacement.
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Change of Mind: For non-quality related return requests (including both personalized and standard items), a 60% refund of the total amount will be issued upon approval.
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Why? To ensure every child receives a pristine and safe friend, we follow a strict Zero-Resell Policy. Once a doll leaves our care, it will not be resold for hygiene reasons. This fee helps cover the costs of labor and actual international logistics.
We have 24/7/365 Ticket and Email Support. Please contact us at help@leyadoll.com if you need assistance.
